• 2.1 What materials should be provided to claim compensation?

    Claim materials are different according to the product responsibilities and application scenarios of the actual claim application. Welcome to contact the customer service.

    Contact information of customer service: Follow on our WeChat Offical Account - Dowsure (dousha8ao) and send your questions or contact the customer manager.

  • 2.2 If there is a problem, how to apply for compensation?

    SAAS: merchant platform > claims management > search orders > fill in information > upload documents

    WeChat: WeChat Account Entry > Personal Center - > My Subsidy - > Subsidy Details - > Apply for Subsidy - > Upload Documents

  • 2.3 How do I view the status of claims application?

    SAAS: merchant platform > claims management > claims orders > search for related orders

    WeChat: WeChat Account Entry > Personal Center - > My Subsidy - > Subsidy Details

  • 2.4 How to identify the damage? Are there any restrictions?

    During the effective period of the product, the subsidized person's goods are damaged in appearance due to natural disasters or accidents during transportation, resulting in personal buyers being unable to use them. The product supplier shall be responsible for subsidizing the damage of its goods as agreed in the order.

    Photographs of damaged goods, certificates of damaged goods issued by the logistics side or unpacking videos and screenshots of goods orders are required.

    If the outer package of the commodity itself is not contaminated or damaged, the damage inside the commodity does not fall within the scope of guarantee, such as crushing or melting of the inner package when the outer package of similar commodities such as eye shadow, loose powder, lipstick, soft sweets and biscuits is not damaged.

  • 2.5 If the whole piece is damaged and the internal part is damaged, or the whole

    If the whole piece is damaged and the internal part is damaged, or the whole piece is lost and the inner part is lost, the whole piece and the part all can be compensated.

    The residual part of the damaged goods shall be settled through negotiation between the customer and Dowsure. If it is returned to the insured, it shall be deducted from the compensation according to the availability of the goods at a reasonable and reasonable price. If the price of the salvage value cannot be negotiated, it can be recovered according to circumstances and disposed in accordance with the provisions of the disposal of damaged materials.

  • 2.6 How to identify the delay? How to compensate it? Are there any restrictions?

    Standard for time limit of delay: the delay time exceeding the delivery time limit promised by the logistics party / agreed in the agreement is used as the delay standard, and the subsidy amount is calculated according to the delay days, but does not include delays caused by delayed customs duties, domestic / foreign returns, etc.

    Calculation rules for delay days: delay days = actual receipt date - promised receipt date ( where: actual receipt date is based on arrival information and receipt notification information in logistics dynamic information; The promised receipt date shall be subject to the standard time limit agreed upon by the partner and Dowsure. During the cooperation period, the system will dynamically adjust according to the operation and big data analysis results, and the time limit standard will be subject to the latest rules.  The delay calculation rules for "Black Friday" and other logistics peak time shall be subject to the official website announcement.)

    The delayed subsidy amount of a single order does not exceed 20% of the insured amount of a single order, and the maximum subsidy amount does not exceed 800 yuan.

  • 2.7 How to get the compensation?

    SAAS: The user scans the code on the receipt / order → checks the insurance policy and applies for claim → submits complete materials and waits for the review within 2 - 5 working days → the claim amount will transferred to the partner's account regularly → the partner transfers the claim amount to the customer's account on the cooperation platform.

    WeChat: The user scans the code on the receipt / order → checks the policy and applies for claims → submits complete materials and waits for the review within 2 - 5 working days → the claims will automatically transferred  to the customer's WeChat account.

  • 2.8 What if the application is rejected?

    API: Log in to the background - check the details -  reason for rejection. If you have any objection, you can contact customer service and apply for a second claim within 20 days after the order is rejected.

    SAAS: Log in to the background - check the details -  reason for rejection. If you have any objection, you can contact customer service and apply for a second claim within 20 days after the order is rejected.

    WeChat: Personal Center - My Subsidy - Subsidy Details - Check the Return Reason in the Application Subsidy. If you have any objection, you can contact customer service and apply for a second claim within 20 days after the order is rejected.

    Contact information of customer service: Follow on our WeChat Offical Account - Dowsure (dousha8ao) and send your questions or contact the customer manager.

  • The above is the basic product specification. For more solutions,please go to: Customized Solutions