• 1.1 When will insurance information be provided for insure?

    API: Purchase the insurance for corresponding products when shipping / ordering / adding to shopping carts on the partner's website.

    SAAS: Within 3 days after the goods delivery, the partner uploads the insurance data through the merchant platform to complete the insurance.

    WeChat: Within 3 days after the goods delivery, users scan the partner's exclusive QR code or enter the product details page of the WeChat Official Account of the Dowsure through a hyperlink with the merchant number to carry out the corresponding purchase process.

  • 1.2 How to do batch upload?

    Enter the merchant platform center - > click "download insurance information template" - > fill in the contents of the template as required - > click preview to select completed insurance form (in excel format) and upload it.

  • 1.3 If the information was wrong when I applied for insurance, can I change it?

    The wrong information can't be modified. If the insurance information is incorrect, please contact the business manager or customer service in time.

  • 1.4 How do I confirm that the uploaded order was successful? If failed, how to u

    The system will prompt whether the order uploading was successful or not and the number of successful / failed orders. Click the page to download the failed order data, modify the data and upload again.

  • 1.5 How to connect the API? and what are the process and cycle of API connection

    Users can select products and services on the www.dousha8ao.com website, view Dowsure's solutions and cooperative product quotation forms .If you have any questions, please contact us via email and telephone at the bottom of the page: Email:hi@dousha8ao.com, Tel: 400 - 921 - 7485.

    Through API docking, both parties embed Dowsure products into the partner's system, and users can directly select insurance products when placing orders on the partner's platform. After the user successfully placed the order, the Dowsure platform synchronously generated policy information.

  • 1.6 How to recharge and obtain invoices?

    Enter the account center - > click recharge / large recharge

    Special VAT invoices can be issued for cooperative merchants, and 6% of tax points are required for invoicing. For billing information, please provide the docking account manager with complete billing information and get the invoice within 3-5 working days.

  • 1.7 How to view the bank account statement and export it?

    Enter the account center - > click on the capital account to view it

  • 1.8 Which places that goods are sent in/out can not be insured?

    A list of countries subject to United Nations sanctions: Ukraine, Kuwait, North Korea, Iran, Congo, Liberia, Libya, Sudan, South Sudan, Iraq, Côte d'ivoire, Lebanon, Sierra Leone, Eritrea, Somalia, Guinea - Bissau, Central African Republic, Afghanistan, Yemen, Ukraine, South Sudan and Kuwait

    B. a list of countries subject to United States sanctions:Nnorth Korea, Iran, South Sudan, Congo, Liberia, Libya, Sudan, Iraq, Lebanon, Sudan, Syria, Zimbabwe, Cuba, Myanmar, balkans, Belarus, Darfur

    C. A list of countries subject to OFAC sanctions: the countries involved in the balkans, including but not limited to Albania, Bosnia and Serbia, Macedonia, Monteiro and Serbia.

    ( The lists above are for reference only, and the specific lists will change with political dynamics. )

  • 1.9 What is the difference between a withdrawal package and a return package?

    Return package: it refers to the product sold or purchased by the subsidized party through the network during the effective period of the product, which is returned or exchanged with the consent of the buyer and the seller, and according to the rules of the trading platform, for the return and replacement freight to be borne by the subsidized party, the product supplier shall be responsible for the subsidy according to the agreement in the order. This product is only aimed at domestic buyers who receive the return application initiated by their overseas products at home, and the return logistics should be initiated from home.

    Withdrawl package: it refers to the product purchased by the subsidized party through the network during the effective period of the product, which needs to be withdrawn because the contents of its package ( postal clearance ) exceed the amount specified by the customs or is judged by the customs as not for personal use, and the product supplier shall be responsible for subsidizing the freight generated by its withdraw according to the agreement in the order.

    The above is the basic product specification. For more solutions, please go to: Customized Solutions

  • The above is the basic product specification. For more solutions,please go to: Customized Solutions