SellSure

Fear of losing more money for refund, but more afraid of customers' complains.

Subversion of traditional the services for the cross-border sellers,do not need

to afraid of returning and exchange to customers any more. The refunds can get

subsidies for the reasons of waiting for too long, never received,or the received

goods is damaged,does not work as described,even received the wrong items.

To help improve profit margins,make customers more satisfied and get more orders.

SellSure

Get Subsidies

For All Platforms

  • Breakage

    "The item is damaged when I received!"
  • Different from described

    "The item does not work as described on the sell page."
  • Wrong item

    "It's not what I purchased!"
  • Lost

    "No! I haven't received any thing at all!"
  • Delay

    "Shipping taking too long, I don't need it any more."

SellSure

Get Subsidies

For All Platforms

  • Delay

    "Shipping taking too long, I don't need it any more."
  • Wrong item

    "It's not what I purchased!"
  • Breakage

    "The item is damaged when I received!"
  • Lost

    "No!I haven't received any thing at all"
  • Different from described

    "The item does not work as described on the sell page."
  • The fastest date:1 Working Day

    Fast Claim
  • Five risks of refund only for 1.1%totally

    Limited-time Offer
  • 40%

    Customer Satisfaction Increased
  • 60%

    Cost Reduced
  • 80%

    Orders Increased

All worries can be dealt with at once

There's one that suits you better!

SellSure for Amazon India

  • FBA

    Solutions for Freights of Return & Exchange Goods

    1. Freights Ranges
      Premiums(RMB)
    2. Under 30.00
      0.15
    3. 30.00-60.00
      0.30
    4. 60.00-120.00
      0.60

    Get 50% Compensation of Return & Exchange Costs!

    Apply Now

  • Fulfilment by Merchant

    Solutions for Refund & Delay

    1. Compensation Order Amount (RMB) Premiums(RMB)
    2. Refund Under 100.00 0.50
    3. Refuse the shipment/Failure of delivery/Damaged/Loss of goods/Sending 100.00-500.00 2.50
    4. wrong items/Goods not matching description/Return without reasons 500.00-1500.00 7.50
    5. Delay(First carrier/Customs) Under 1500.00 Free

    Get 50% Compensation of Refund Losses & Compensation of Delay for Free!

    Apply Now

* The indemnity ratio of return & refund is 50% , the indemnity ratio of delay is 20% (delivery over 40 days , the limit of indemnity is USD2.9/per order ) ; Cumulative indemnity ratio is 300% of paid premiums.

SellSure for Amazon EU & US

  • FBA

    Solutions for Freights of Return & Exchange Goods

    1. Freights Ranges
      Premiums(RMB)
    2. Under 30.00
      0.09
    3. 30.00-60.00
      0.18
    4. 60.00-120.00
      0.36

    Get 50% Compensation of Return & Exchange Costs!

    Apply Now

  • Fulfilment by Merchant

    Solutions for Refund & Delay

    1. Compensation Order Amount Premiums(RMB)
    2. Refund Under 200.00 0.30
    3. Refuse the shipment/Failure of delivery/Damaged/Loss of goods/ 200.00-1000.00 1.50
    4. Sending wrong items/Goods not matching description/Return without reasons 1000.00-3000.00 4.50
    5. Delay(First carrier/Customs) Under 3000.00 Free

    Get 50% Compensation of Refund Losses & Compensation of Delay for Free!

    Apply Now

* The indemnity ratio of return & refund is 50% , the indemnity ratio of delay is 20% (delivery over 25 days , the limit of indemnity is USD2.9/per order ) ; Cumulative indemnity ratio is 150% of paid premiums.

  • Basic Version

    1. Goods damage
    2. Goods loss
    3. Blockchain technology service
    1. Customer service
    2. QQ and WeChat group
    3. Service Rate

      1.2%

      (Minimum charge RMB 0.2/order)

    4. Validity
      90Days

    Buy it

  • Supreme Version

    1. Goods damage
    2. Goods loss
    3. Logistics delay
    4. Sending wrong products
    5. Item does not work as described
    6. Blockchain technology service
    1. Customer service
    2. QQ and WeChat group
    3. Client manager
    4. Service Rate

      1.1%2.2%

      (Minimum charge RMB0.6/order0.8/order)

    5. Validity
      90Days

    50% OFF NOW

  • Standard Version

    1. Goods damage
    2. Goods loss
    3. Logistics delay
    4. Blockchain technology service
    1. Customer service
    2. QQ and WeChat group
    3. API
    4. Service Rate

      1.8%

      (Minimum charge RMB 0.5/order)

    5. Validity
      90Days

    Buy it!

SellSure for Amazon India

  • FBA

    Solutions for Freights of Return & Exchange Goods

    1. Freights Ranges
      Premiums(RMB)
    2. Under 30.00
      0.15
    3. 30.00-60.00
      0.30
    4. 60.00-120.00
      0.60

    Get 50% Compensation of Return & Exchange Costs!

    Apply Now

  • Fulfilment by Merchant

    Solutions for Refund & Delay

    1. Compensation Order Amount (RMB) Premiums (RMB)
    2. Refund Under 100.00 0.50
    3. (Refuse the shipment/Failure of delivery/Damaged 100.00-500.00 2.50
    4. /Loss of goods/Sending wrong items/Goods not matching description/Return without reasons) 500.00-1500.00 7.50
    5. Delay(First carrier/Customs) Under 1500.00 Free

    Get 50% Compensation of Refund Losses & Compensation of Delay for Free!

    Apply Now

* The indemnity ratio of return & refund is 50% , the indemnity ratio of delay is 20% (delivery over 40 days , the limit of indemnity is USD2.9/per order ) ; Cumulative indemnity ratio is 300% of paid premiums.

SellSure for Amazon EU & US

  • Fulfilment by Merchant

    Solutions for Refund & Delay

    1. Compensation Order Amount Premiums (RMB)
    2. Refund Under 200.00 0.30
    3. (Refuse the shipment/Failure of delivery/Damaged 200.00-1000.00 1.50
    4. /Loss of goods/Sending wrong items/Goods not matching description/Return without reasons) 1000.00-3000.00 4.50
    5. Delay(First carrier/Customs) Under 3000.00 Free

    Get 50% Compensation of Refund Losses & Compensation of Delay for Free!

    Apply Now

  • FBA

    Solutions for Freights of Return & Exchange Goods

    1. Freights Ranges
      Premiums(RMB)
    2. Under 30.00
      0.09
    3. 30.00-60.00
      0.18
    4. 60.00-120.00
      0.36

    Get 50% Compensation of Return & Exchange Costs!

    Apply Now

* The indemnity ratio of return & refund is 50% , the indemnity ratio of delay is 20% (delivery over 25 days , the limit of indemnity is USD2.9/per order ) ; Cumulative indemnity ratio is 150% of paid premiums.

  • Basic Version

    1. Goods damage
    2. Goods loss
    3. Blockchain technology service
    1. Customer service
    2. QQ and WeChat group
    3. Service Rate

      1.2%

      (Minimum charge RMB 0.2/order)

    4. Validity
      90Days

    Buy it

  • Supreme Version

    1. Goods damage
    2. Goods loss
    3. Logistics delay
    4. Sending wrong products
    5. Item does not work as described
    6. Blockchain technology service
    1. Customer service
    2. QQ and WeChat group
    3. Client manager
    4. Service Rate

      1.1%2.2%

      (Minimum charge RMB0.6/order0.8/order)

    5. Validity
      90Days

    50% OFF NOW

  • Standard Version

    1. Goods damage
    2. Goods loss
    3. Logistics delay
    4. Blockchain technology service
    1. Customer service
    2. QQ and WeChat group
    3. API
    4. Service Rate

      1.8%

      (Minimum charge RMB 0.5/order)

    5. Validity
      90Days

    Buy it!

Breakthrough Insurtech

Perfect integration of insurance + technology is bringing cross-border insurance services into a new era.

  • dPricing Dynamic Pricing + Risk Control

    The lower the risk, the lower the price and the lower the cost.
  • mCloud Merchant Cloud

    It provides a cloud platform with all-round functions of insurance product selection, purchase, inquiry, claim and settlement.
  • eSure Insurance on Blockchain

    Realization of automatic insurance and risk compensation in seconds. Fewer and simpler materials to be submitted. Raise the credit rating of future financing loans.
  • aiEngine Machine learning + automatic loss assessment

    Provides intelligent automatic loss assessment and faster payment.
  • oAPI Open API Platform

    One-click access via API, QR code, CPS and other methods, without development.

'Listen' To Them

"They have numerous orders while I have nothing..."

  • Seller Andy

    "The policy has changed so many times, and the principle of 'customer being God' has never changed. Although the refund rate is controlled to 5-6%, the actual refund cost ratio is nearly 20%, especially in the European and South American markets. It's easy to lose money."

  • Seller Ms. Chen

    "The most terrible thing is that the customer is not satisfied after receiving the goods and asks to return. The return is related to the express fee. We support DHL free shipping in most countries online. Although there are instructions that the buyers should pay the express fee for return, but when they heard that they need to pay for the express fee, they will be not happy and immediately file a dispute and asked us to make a full refund and ask us to pay for the return shipping. Then there is a long dispute period, and then it will definitely be a bad review."

  • Seller HouLaiHaiShiHaiZi (alias)

    "We are most worried about product damages caused by logistics. In this case, customers will ask us for a refund and open a dispute. They say that we sell poor goods to them. It's difficult to do business!"

  • Seller Jia Kun (alias)

    Jia Kun is an auto parts seller. He once received a return request from a buyer before. As the buyer claimed that when he received the product with the price of $585, the package and the products inside were damaged. Then Jia Kun was required to provide the Shipping label within 5 days for the buyer to return the product. If not, even if the buyer does not return the product, the platform will also give a full refund to the buyer. The amount of money lost by Jia Kun account for a similar situation in one month accounted for two-thirds of the entire first quarter. In the case of no decline in sales, the profit margin fell by a third due to the excess refund fee.

  • Seller Ms. Yu

    "What I am most afraid of is that the customer asks to return the goods without any reasons. The customer is not satisfied with the goods, especially the customized items, and they will ask for returns without any reasons. And the returned product can be sold again. They asked for a full refunded, sometimes we have to pay the express fee and the tax fee. I am so depressed! But in this case, you must not get angry, but to be calm. You have to tell the guests about the loss of the return to the two sides, and let him withdraw the return. Even if they must ask for return, you should make sure that they are willingly to pay the express fee and the tax fee, as well as give a good review. Minimizing the loss and not hurting the customer's heart is a long-term solution!"

  • Seller from some famous platform

    "In most cases, if the customer opens the dispute of not receiving the product, they will choose a direct refund. They are worried that they will be counted as unresolved disputes, but they actually spend a lot of money and time. If there is no time to deal with it, when the platform is involved, most of the cases are counted as unresolved disputes.”

  • Seller from some famous platform

    "The dispute of not receiving products after opening: because the logistics we use have no tracking number, so it is impossible to prove whether the item has been properly delivered. After 3 days, the buyer will escalate the dispute. When the platform intervenes, the buyer will directly judge to be right and ask us for a refund. Finally, it is counted as unresolved disputes..." Of course, there is also a large part of the situation where there is a tracking number but there is no information about the delivery. However, once the buyer indicates that the item has not been received, the seller can only give a refund without proper delivery information."

Say Goodbye To Bad Reviews

  • SellSure
  • No SellSure
  • The frequency of product returning and exchanging is getting higher and higher, who will pay for the high cost?

    1. Don't be afraid of product returning

      and exchanging, sellers will be also

      guaranteed when sending the wrong product.

      Don't be afraid of product returning and exchanging,

      sellers will be

      guaranteed

      when sending

      the wrong product.

      Weak

    2. Customers normally ask for refunds without

      returning products and the cost is borne

      by sellers. If sellers send the wrong products,

      they can only eat their own bitter fruit.

      Customers normally ask

      for refunds without

      returning

      products and

      the cost is

      borne by sellers.

      Strong

  • Global consumers pay more attention to quality consumer experience. Whether to make an order firstly lies on the public praise.

    1. Don't need to worry about the coast after the guarantee

      is made. The order which has been refunded

      can get compensations,the perfect and timely

      service will improve the customer satisfaction.

      Don't need to worry about the coast after the guarantee

      is made. The

      order which has

      been refunded

      can get compensations

      Weak

    2. The cost of after-sales is borne by the sellers and

      the untimely process will decrease the

      customer satisfaction.

      The cost of after-sales is borne by the sellers and

      the untimely

      process will

      decrease the

      customer satisfaction.

      Strong

  • Risks arising from the tightening of platform policies-Representative policy: "eBay free return service", "Amazon automatic refund policy", "Wish fine on unconformity between product and description ", etc.

    1. The loss is effectively transferred, and the refund

      which is the item does not work as described

      will be compensated too.

      The loss is effectively transferred, and the refund

      which is the

      item does not

      work as desc_

      ribed will be compensated.

      Weak

    2. "Customer is God", but when the sellers' rights

      are infringed, they can only

      bare the loss themselves.

      "Customer is God", but

      when the sellers' rights

      are

      infringed,

      they can only

      bare the loss themselves.

      Strong

  • Global event risk-Representative events: "Russian postal return in large areas", "United States quitted UPU", "Indian market plastic restrictions"

    1. Spread the potentially large losses due to a

      wide range of risks such as logistics delay,

      broken goods, and loss of goods.

      Spread the potentially large losses due to a wide range

      of risks such as

      logistics delay,

      broken goods,

      and loss of goods.

      Weak

    2. A wide range of risks occur, and millions of losses

      are borne by yourselves, and will cause

      huge pressure on corporate.

      A wide range of risks occur, and millions of losses

      are

      bo_

      rne by your_

      selves, and will cause

      Strong

Buy it

One-click Purchase Simple and Smooth

  • Sign Up / Sign In

  • Select Srvice

  • Pay and Order

Fast Claim Faster Than Your Imagination

  • A Payments for compensation to users

    Submit evidentiary materials for application

    Payments are automatically transferred to the WeChat account of the terminal customers

  • B Security funds to cooperative users

    Merchants submitting materials for submission and applying

    Transfer payment to merchant account Merchants transfer accounts to terminal customers

  • Treatment prescription

    After submission of materials 2-5 working days

    The fastest date is the same day.

  • 1.Freights loss of return & exchange goods: FBA Seller's freights loss of buyer return or exchange goods according to the Amazon Return Policy;
  • 2.Refund for products damage: Total or partial payment loss because of the appearance damage due to natural disasters or accidents during the cross-border shipping process;
  • 3.Refund for goods lost: Total or partial payment loss due to the loss of goods in the course of cross-border shipping;
  • 4.Refund for sending wrong products: The loss of payment due to the unconformity or the different types between the product received by the buyer and the products advertised by the seller on the e-commerce platform;
  • 5.Refund for the item does not work as described: The loss of payment due to the unconformity between the products received by the buyer and description made by the seller on the e-commerce platform.
  • 6.Refund for buyer refuses the shipment:Buyer refuses the shipment when it arrived and apply for the refund of the order;
  • 7.Refund for failure of delivery: The track information of delivery is 'could not be delivered' or 'failed delivery', and buyer apply for the refund of the order;
  • 8.Refund for goods return without reasons: Buyer returns the goods without reasons and cause the loss of seller;
  • 9.Refund for logistics delay: Total or partial payment loss due to delay in the shipping process.
  • 1. Freights loss of return & exchange goods: FBA Seller's freights loss of buyer return or exchange goods according to the Amazon Return Policy;
  • 2.Refund for products damage: Total or partial payment loss because of the appearance damage due to natural disasters or accidents during the cross-border shipping process;
  • 3.Refund for goods lost: Total or partial payment loss due to the loss of goods in the course of cross-border shipping;
  • 4.Refund for sending wrong products: The loss of payment due to the unconformity or the different types between the product received by the buyer and the products advertised by the seller on the e-commerce platform;
  • 5.Refund for the item does not work as described: The loss of payment due to the unconformity between the products received by the buyer and description made by the seller on the e-commerce platform.
  • 6.Refund for buyer refuses the shipment:Buyer refuses the shipment when it arrived and apply for the refund of the order;
  • 7.Refund for failure of delivery: The track information of delivery is 'could not be delivered' or 'failed delivery', and buyer apply for the refund of the order;
  • 8.Refund for goods return without reasons: Buyer returns the goods without reasons and cause the loss of seller;
  • 9.Refund for logistics delay: Total or partial payment loss due to delay in the shipping process.
  • 1.Refund for products damage: Total or partial payment loss because of the appearance damage due to natural disasters or accidents during the cross-border shipping process;
  • 2.Refund for logistics delay: Total or partial payment loss due to delay in the shipping process;
  • 3.Refund for goods lost: Total or partial payment loss due to the loss of goods in the course of cross-border shipping;
  • 4.Refund for sending wrong products: The loss of payment due to the unconformity or the different types between the product received by the buyer and the products advertised by the seller on the e-commerce platform;
  • 5.Refund for the item does not work as described: The loss of payment due to the unconformity between the products received by the buyer and description made by the seller on the e-commerce platform.